General Statement:
Our goal is to offer high quality, authentic Native American Indian-made items at the most reasonable prices. To provide you, our customers, with the greatest degree of confidence in the purchases made with us, please note our Guarantee of Authenticity and our Unconditional Satisfaction Guarantee.

Terms Of Sale:

Stock On Hand:
Except for books and other published material, the products for sale on this site are one-of-a-kind, with rare exception. As part of our business, we periodically exhibit at American Indian Arts & Crafts Shows and take many of the items shown on this site to sell. As a result, some items may be sold either to another on-line shopper during the regular course of business or at one of the shows before we can remove them from the site. Therefore, it is necessary for our on-line customers to understand that the availability of all products on our web site is subject to prior sale. In order to avoid any unnecessary disappointments, Contacting Us in regards to availability is encouraged. Also, please note that all prices are subject to change without notice.

Payment Terms:
All prices are quoted in U.S. dollars and all transactions must be made in U.S. funds only. We prefer to process sales by MasterCard or Visa and we do so on our own in-house terminal for convenience and added security. However if you prefer to pay by personal or business check, Cashier's Check, or U.S. Postal Money Order, please call us or e-mail us with your order so we can put a Four (4) Day Courtesy Hold on your selected item(s) while waiting for the check or Money Order to be delivered. All items in stock purchased with a MasterCard or Visa, or with a Cashier's Check, or a U.S. Postal Money Order will be shipped within 48 hours of being received and processed. Purchases paid by personal or business checks, will be held for shipment for up to ten (10) days until the check clears.
NOTE: International buyers must make payment in US funds and will be charged an additional amount for shipping depending upon the destination. See: "International Shipping" under Shipping & Handling.

Guarantee of Authenticity:
It is our intent to honestly represent Native American Indian arts and crafts as to their nature and origin within the ability of our control. In the unlikely event that an item we represented as being handmade by a Native American Indian is proven to be otherwise by a reputable, independent third party, we will refund the original purchase price for as long as the item is owned by the original purchaser. A copy of the original Sales Receipt or Invoice must accompany all returns. We provide a "Certificate of Authenticity" for all items sold that are represented to have been made by a member of a federally and/or state recognized Native American Indian tribe.
NOTE: See Return Authorization, and Returning Goods.

Unconditional Satisfaction Guarantee:
All sales are backed by our Unconditional Satisfaction Guarantee. If within thirty (30) days of the purchase date a customer is unhappy with their purchase for any reason, we will refund the full purchase price of the item (less original shipping, insurance, and handling charges), to the purchaser after receiving the return of the item in the same condition as when it was originally sent - No questions asked. A copy of the original Sales Receipt or Invoice must accompany all returns. Please note that we make every attempt to accurately represent the shades of colors of Navajo rugs, pottery, stones set in jewelry and of all other items in the digital images displayed on our web site, but there will likely always be some variation between the colors viewed on one person's computer and monitor and the colors viewed on our computer. We do make an effort to describe colors as we see them and when possible we try to point out and describe any variation we notice between the image on our screen and the actual item. Customers are welcome to Contact Us prior to purchase to confirm colors, sizes, or any other product details.
NOTE: See Return Authorization, and Returning Goods.

Return Authorization:
Customers must first receive authorization before any item can be returned. We will need the Receipt or Invoice number, the date of the sale, and a description of the item. After Authorization is approved, the item can be returned to us. A copy of the original Sales Receipt or Invoice must accompany all returns. The cost of return shipping, Delivery Confirmation and sufficient insurance to cover the cost of the item, which is required for all returns to protect the customer, will be the responsibility of the customer. We are not responsible for items that are returned to us but that may be lost or mis-delivered by UPS or USPS.

Returning Goods - Exchanges/Refunds:
All items returned with authorization may be exchanged by the original purchaser for the same or a similar item, if available, or in cases of one-of-a-kind items, the value of the purchase can be credited toward any other purchase on an exchange basis. We will exchange or refund the purchase price only after receiving the returned item in the same condition as when it was originally sent. A copy of the original Sales Receipt or Invoice must accompany all returns. If a customer requests a refund to be credited to their credit card, it can only be processed to the same credit card account that purchased the item.

LayAway Plans:
1) 60 Day Plan: 1/3 of the total sale amount including any applicable shipping/handling/insurance, and sales tax is paid as a deposit down. An additional 1/3 of the total sale amount is then paid each month for two (2) successive months, thirty (30) days and then sixty (60) days from the initial deposit date.
2) 90 Day Plan: 25% of the total sale amount including any applicable shipping/handling/insurance, and sales tax is paid as a deposit down. An additional 25% of the total sale amount is then paid each month for three (3) successive months, thirty (30) days, sixty (60) days, and then ninety days (90) days each from the initial deposit date.
Items in LayAway can be paid off earlier than scheduled but cannot be paid late without the risk of forteiting the amount paid to date (see below).
Items qualifying for either of these plans shall be determined solely by Bair's Indian Trading Company. Payments can be made by Visa or Mastercard, or by personal check, cashier's check, or money order. In the case of personal checks, cashiers checks and money orders that are sent by mail, the monthly payment must be received on the anniversary date each month (i.e. if the sale is initially conducted on the 12th of the month with the 1/3 or 1/4 deposit paid at that time, then each payment is to be received on the 12th of each successive month). In the case of personal checks only, there is a hold of up to ten (10) days following the final payment before the item is shipped to allow for the check to clear. A $20.00 fee is charged for all returned checks. No extensions are granted, except under special circumstances and only at the sole discretion of Bair's Indian Trading Co. When an item is placed in LayAway, it is held apart from the inventory for sale. Failure to make payments in a timely manner will result in the forfeiture of the amount paid and the item will be returned to the inventory available for sale. PLEASE NOTE: Amounts paid as a deposit and as additional payments toward the balance due of an item or items in LayAway are NOT refundable. A receipt will be emailed each month acknowledging payments received including confirmation of the final payment. A confirmation will be sent via e-mail on the day the item is shipped. All items are shipped via U.S. Postal Service (First Class Mail, Priority Mail, or Media Mail), or via UPS ground service and are insured for the amount of the sales price that is charged to the customer, exclusive of shipping, handling, insurance, or delivery confirmation fees.

Sales Tax:
Any order that is placed by a customer from an Arizona address or that is shipped to an Arizona address, as of 6/1/10, must have sales tax of 9.1% added to the total purchase amount, not including the cost of shipping, handling, and insurance. As a business licensed by the City of Tucson and by the State of Arizona, we are required to pay the State of Arizona 7.1% (6.9% Arizona & .5% Pima County), and the City of Tucson 2% of all sales originating from or being delivered to an Arizona address. For further information regarding sales tax, please contact us or go to the web site for either the State of Arizona, or the City of Tucson.

Shipping & Handling:

Shipping: Within the U.S.A., only, we ship via U.S. Postal Service (First Class, Priority Mail, Parcel Post, and Media Mail), and UPS. Please review our Domestic Shipping/Handling Rates when the shipping amount has not been specified for an item you wish to purchase. *Please Note*: Orders consisting of multiple items may result in a reduction of the order's total shipping/handling/insurance (S/H/I) amount to the benefit of our customer. All items have individually calculated S/H/I amounts to accommodate them being ordered and shipped separately. We reserve the sole right in making any such adjustment based on the number of cartons required, the amount of the shipping and insurance incurred, and any other special considerations in regards to packaging and handling. Because we process all of our credit card sales on our own in-house terminal, any such reduction will occur before any charges are made to the customer's credit card. "Free Shipping/Handling/Insurance" offers are stated throughout the web site and on each product page, but do not apply to special order items unless specified at the time of the order. All shipping, handling, insurance fees listed for items on this web site are for deliveries within the continental U.S.A. See, "International Shipping" below.

Handling: Due to the ever-increasing cost of packaging materials, and because we take care to pack all orders for their safe delivery to our customers a very modest handling charge is included in every shipment. This charge in no way fully covers the actual cost of packaging and the time involved in preparing orders for shipping, but it does help to offset the total expense and to keep our merchandise prices low.

Insurance: We insure every item valued over $20.00, that is shipped US Postal Service. All UPS shipments are insured up to at least $100.00. For items valued over $100.00, we add the appropriate amount of insurance. The customer is charged for any insurance together with the shipping and handling fees. Click here for USPS & UPS Insurance Rates as of 4/17/11.

International Shipping: We apologize to our international friends that as of March, 2011, we will only be shipping within the U.S.A. and to it's territories.

Privacy Statement:
We will not provide your name, address, phone number, e-mail address, buying habits, credit history, or any other personal information, including credit card information, to anyone, anywhere, or for any reason without your prior approval, unless the release of such information is required by law upon the request by a bona fide city, state, tribal, or federal law enforcement agency. To properly conduct customer-initiated item searches, it will be necessary to discuss styles and price ranges submitted to us, but no information regarding customer name, address, or other personal information would need to be shared.

For Additional Information:
Please go to our About Us page or to Contact Us.

Questions:
All questions are welcome. E-mail us at your convenience or call us during office hours from 10:00 a.m. to 4:00 p.m., MST, Monday through Friday. (Arizona is on Mountain Standard Time year-round.) You may also write to us in Tucson, AZ. For complete contact information, go to Contact Us.

Thank You:
We thank you for your interest in authentic Native American arts & crafts in general and for your interest in our site, and specifically for what we hope will be your patronage, all of which we are most appreciative.

Thank you for your patronage.

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